How Can We Assist You?

Our Help Center is organized into categories for easy navigation. Browse through each section below to find answers to common questions. If you still need help, our support team is just a click away.

How do I place an order on Parler Shop?
  • Placing an order is simple:
  • • Browse products or use the search bar to find items you want to purchase.
  • • Select the item, choose any options (like size or color), and click Add to Cart.
  • • Once you’re ready, go to your Cart and click Checkout.
  • • Enter your shipping and payment details, review your order, and confirm it by clicking Place Order.
  • • You’ll receive a confirmation email once your order is successfully placed.
  • Common checkout issues may be due to:
  • • Payment Method: Ensure your payment method is valid and has sufficient funds. Double-check that all payment information is entered correctly.
  • • Shipping Address: Make sure the shipping address is accurate and complete, including ZIP/postal codes and apartment numbers if applicable.
  • • Browser Issues: Sometimes, clearing your browser cache or switching to a different browser can resolve technical issues. If you continue to experience issues, please reach out to ,[email protected]
Why was my payment declined?
  • Payments may be declined for several reasons:
  • • Insufficient Funds: Ensure your account has enough funds to cover the purchase.
  • • Incorrect Payment Information: Double-check that your card number, expiration date, and CVV are entered correctly.
  • • Bank Restrictions: Some banks may flag online purchases as a security measure. Contact your bank to confirm if they are blocking the transaction.
  • • Technical Issues: Occasionally, network or technical issues may interfere with the payment process.
  • Yes, for most payment methods, you will be charged immediately upon placing your order. This ensures that your order is confirmed and processed quickly. For Cash on Delivery (COD) orders, you will pay when you receive the product. Please check your order summary to confirm the payment status and method chosen.
How much does shipping cost?
  • Shipping costs vary based on the vendor, the shipping method chosen, and your delivery location. You can view the exact shipping fee for your order at checkout, where it will be calculated based on these factors
  • Find the order you wish to track and click on Track Order to view real-time updates on your shipment’s status. If you haven’t received a tracking number, feel free to reach out to [email protected] for assistance.
  • Shipping costs vary based on the vendor, the shipping method chosen, and your delivery location. You can view the exact shipping fee for your order at checkout, where it will be calculated based on these factors
What is Parler Shop’s return policy?
  • Parler Shop offers a 14-day return policy for most items. To be eligible for a return:
  • • The item must be unused, in its original packaging, and in resalable condition.
  • • Certain items, like perishable goods, personalized products, and items marked as “final sale,” are non-returnable. Please check the product page for specific return eligibility.
  • • Return shipping fees may apply based on the vendor's policy.
  • Once the returned item is received and inspected by the vendor, your refund will be processed. This typically takes 5-7 business days after the item is received by the vendor. The refund will be issued to your original payment method, and you’ll receive a confirmation email once the refund is complete.
How do I create an account?
  • Creating an account on Parler Shop is easy:
  • • Click on the Register button at the top right of the homepage.
  • • Enter your email address, create a secure password, and fill in any required details.
  • • Verify your email by clicking the link sent to your inbox. Once your account is verified, you can start browsing, shopping, or setting up as a vendor.
  • If you’ve forgotten your password or want to reset it:
  • • Go to the Login page and click on Forgot Password.
  • • Enter the email address associated with your Parler Shop account.
  • • Check your email for a password reset link and follow the instructions to create a new password.
  • To update your contact information:
  • • Log into your Parler Shop account.
  • • Go to Account Details and Update your name, email address, or password as needed, then click Save Changes.

For more, visit the FAQ section.

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