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Shipping Process

How Shipping Works

Default Flat Rate

  1. All orders are charged a $12 flat rate, regardless of whether the products are synced with Printful.
  2. This is a mandatory shipping charge set by Parler Shop and cannot be altered by vendors.

Shipping for Printful Products

  1. The $12 flat rate is applied.
  2. Additional Printful shipping charges are calculated based on the following:
    • Product type (size, weight, etc.).
    • Destination.
    • Selected shipping method (e.g., Standard or Expedited).
  3. State taxes are also applied based on the customer’s location.

Shipping for Non-Printful Products

  1. The $12 flat rate is applied.
  2. Any vendor-specific shipping charges, if configured, are included.
  3. State taxes are applied as per the shipping destination.

Combined Orders (Printful + Non-Printful Products)

  1. The $12 flat rate is applied to the entire order.
  2. Printful Products:
    • Printful shipping charges are calculated and added.
    • Taxes are applied based on the customer’s state.
  3. Non-Printful Products:
    • Vendor-specific shipping charges (if configured) are added.
    • Taxes are applied based on the shipping address.
  4. A detailed cost breakdown is provided at checkout.

Configuring Printful Store and Shipping Settings

When your store is connected to Printful, you can access and enable the following settings:

  1. Printful Shipping Methods: Enable this option to display Printful’s shipping methods at checkout. These rates are calculated based on Printful’s fulfillment services and may vary depending on the shipping destination and product type.
  2. Marketplace Shipping Methods: Enable this option to use the standard shipping methods configured in the marketplace settings.

These options will only be visible once your store is connected to Printful. Adjust these settings to align with your fulfillment and shipping preferences to ensure a smooth customer experience.

When an order is created for a Printful item, and the store is connected to Printful, the order will automatically be created in Printful and go into draft mode. Based on the actions taken on the Printful side, such as putting the order on hold or canceling it, a note will be added to the order in the store. Once Printful creates the shipment, a corresponding shipment will also be created in the Dokan order, which will be non-editable for the vendor.

You need to add billing options to Printful to complete the order.

Configuring shipping for Non Printful products:

On the order details page, you can update the shipping status for the specific product by selecting the appropriate status and adding relevant tracking information.

A click on “notify shipment details to customer” enables an email notification to be sent to the customer about the shipment’s updated status, along with the product tracking number, helping the customers keep track of their order.

What the Vendor is Responsible For

Shipping Standards

  1. Vendors must ship orders within the specified timeframe listed on their product pages.
  2. Vendors must provide tracking information to customers to ensure transparency and order monitoring.

Responsibility for Shipping Errors

  1. Vendors are responsible for:
    • Incorrect shipping addresses.
    • Delayed shipments.
    • Lost or damaged packages.
  2. Vendors must resolve shipping errors and may bear the costs of reshipping or refunds.

Delayed Shipments

  1. If there are delays, vendors must:
    • Notify both the customer and Parler within 24 hours.
    • Provide an updated delivery estimate.
  2. Non-compliance may result in penalties, including account suspension.

Steps to Get This Process Set Up

Access Shipping Settings

  1. Log in to your Vendor Dashboard.
  2. Go to Store Settings > Shipping.

Zone-Based Shipping for Vendors

  1. Vendors can configure shipping for specific zones, though the $12 flat rate remains mandatory.
  2. To add a shipping method:
    • Click Add Shipping Method.
    • Choose from:
      • Flat Rate: Set a custom fixed fee.
      • Local Pickup: Enable customers to pick up orders.
      • Free Shipping: Add optional conditions, like minimum order value.
    • Fill in the required details (e.g., fee amounts or pickup instructions) and save.

Setting Up Custom Shipping Methods

  1. On the Shipping page, click Click Here to access the Custom Shipping Settings.
  2. Enable the Shipping Functionality checkbox.
  3. Configure shipping costs:
    • Default Shipping Price: Base fee for all products.
    • Per Product Additional Price: Extra fee for additional products.
    • Per Quantity Additional Price: Fee for higher quantities.
  4. Specify Processing Time (e.g., “Ships within 1–2 days”).
  5. Add Shipping Policies and Refund Policies to inform customers.
  6. Under Ships From, select your origin location.
  7. Use Ship To to add specific regions or countries:
    • Set custom costs for each location.
    • Use Everywhere Else for all other unspecified regions.

Save and Verify Settings

  1. Once all settings are configured, click Save Settings.
  2. Test the checkout process to ensure shipping charges are displayed correctly for your products.

Shipping Disclaimer:

Shipping times are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or customs processing. We are not responsible for delays caused by the shipping provider or factors beyond our control. Please ensure all shipping information is accurate to avoid delays or additional charges.